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Thursday, January 10

Why I'm Doing What I'm Doing. . .

Trust me folks, free shoes (though never refused and always exciting) just doesn't cut it anymore. Here's an excerpt from an article on CNN (the link to the article in it's entirety is below)

http://www.cnn.com/2008/HEALTH/01/10/beck.healthcare/index.html

But despite the embarrassment, I'm actually glad that the whole episode went public because it's given me a chance to talk about what I believe is the real problem with American healthcare: compassion, or more accurately, a lack of it.

At the hospital I was often treated more like a number than a patient. At times, staff members literally turned their back on my cries of pain and pleas for help. In one case a nurse even stood by tapping his fingers as if he was bored while my tiny wife struggled to lift me off a waiting room couch.

I've now seen our system at its very best and I've also experienced it at its very worst. But in each case, the difference had nothing to do with whether the hospital had the latest equipment or whether it looked like the Taj Mahal. It had to do with compassion. It had to do with respect. It had to do with treating people the way you'd want to be treated when going through something unfamiliar and frightening.

That's why I don't want to hear anymore about universal health care or HMOs or the evils of insurance companies until each and every hospital in this country can look me in the eye and tell me that they their staff is full of truly compassionate people who treat their visitors like patients, not products. Hire and train the right people, and then and only then come talk to me about everything else you need.

Our politicians are right; we do have a health care crisis in this country. But it's not going to be fixed by them, it's not going to be fixed by some government agency, and it's certainly not going to be fixed by throwing more money around. No, if you really want to fix our healthcare system then look no further than the word "healthcare" itself because the secret is right there.

The secret is "care." After all, at the lowest of my lows, it didn't matter to me whether the hospital had marble in its bathrooms or plasma televisions on all its walls. The only thing I cared about was finding someone who actually cared about me.

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